The Relationship Economy: Building Strong Customer Connections

The Growth Series

At ProService, our mission is to empower businesses to succeed in Hawaii. At the Growth Series, we bring together learning and networking opportunities for our clients and partners, making it a truly unique experience.

Keynote Description

How do you become a brand your clients can't live without?

ProService Hawaii is thrilled to welcome John DiJulius III, the authority on customer service and who’s best-selling book, The Relationship Economy, is sparking a customer service revolution.

John has worked for brands like Starbucks, Chick-fil-A, The Ritz Carlton and more— and advocates that connection and trust are the foundation for establishing value between businesses and their customers, employees and vendor partners. This Relationship Economy is what drives business growth.

And in today’s digital age, no business is safe. While technology has provided us with amazing advances, it has changed the way we communicate, behave, and think. That’s why building relationships and genuine connections have never been more important.

At the Growth Series, you will learn:

• How to build stronger connections in the digital age
• Five key skills to the art of building relationships
• How to become the brand customer and employees cannot live without

Agenda:

• 8:00 - 9:00 AM Registration, breakfast and networking
• 9:00 - 10:30 AM Keynote: The Relationship Economy
• 10:30 - 10:45 AM Closing remarks

This event is offered by special invitation only.

Learn more about John DiJulius III

John is redefining customer service in corporate America today. One of the most captivating and charismatic speakers today, his keynotes and workshops are used by world-class service companies to provide unforgettable customer service everyday. In his high-energy presentations, he uses powerful visuals as he discusses the 10 commandments of customer service and explains how to improve the service aptitude of employees at all levels.

What others have to say about John

"What he presented was a step-wise approach to issues we've been trying to tackle for years." -Tina Hodges, CEO of Advance Financial

"John opened up our eyes to seeing our business through our customers' eyes. We've seen a dramatic reduction in customer concerns, big increase in customer retention. It's been a really big revolution for our company." - Glenn Mueller, President of RPM Dominos' Pizza

"We've seen our NPS score increase 10 points and our employee's NPS score increase by 30 points. Productivity has increased by 55.3% from Feb 2018 and resulted in fewer tickets, happier clients, and happier, more productive employee base. We could not be happier working with the DiJulius group." - Jeff Howard, Iconic IT

Watch what the Growth Series is all about